Legal
Privacy Policy
How we collect, use and protect information when you use CareSupport.
Welcome to CareSupport. This Privacy Policy explains how CareSupport collects, uses, shares and protects personal data when you use our websites, downloads, applications and related services, including trials and paid plans, which together we call the Services. By using the Services you accept the practices described in this policy.
1. Who we are and how to contact us
2. Information we collect
We collect information you give us directly and information that is automatically collected when you use the Services.
Information you provide:
Account and profile details such as name, email, company and billing information.
Content and data you upload to the Services including logs, configuration and project data.
Communications such as support requests, feedback and messages.
Information collected automatically:
Usage data including feature usage, API calls and pages visited.
Technical and device data such as IP address, user agent, operating system and crash reports.
Cookies and similar identifiers used for session management and analytics.
Payment information is processed by our third party payment processors. We do not store full payment card numbers on our systems.
Where we store transactional details we retain only what is needed for billing and fraud prevention.
3. How we use information
We use personal data to deliver and operate the Services, to manage accounts and billing, to provide support, to improve the Services and to communicate important messages.
Common uses include:
Delivering the Services and authenticating accounts.
Processing payments and preventing fraud.
Responding to support requests and customer inquiries.
Monitoring, diagnosing and improving performance and security.
Research and product development.
Sending service communications such as billing notices and security alerts.
We rely on appropriate legal bases for processing including performance of a contract, legitimate interests such as security and product improvement, consent where required and compliance with legal obligations.
4. Legal bases for processing (EEA and UK)
If you are in the European Economic Area or the United Kingdom our legal bases include performance of a contract with you, compliance with legal obligations, our legitimate interests balanced against your rights and consent when required.
5. Cookies and similar technologies
We use cookies, local storage and similar technologies to support essential site functionality, session management, preferences and analytics.
You can manage cookie preferences through your browser or the site cookie control if provided.
Third party analytics vendors may use cookies to collect usage information as described in their own documentation.
6. Sharing and disclosure of data
We share information with service providers who host infrastructure, process payments, deliver email, run analytics and provide support.
We share data with third party integrations you enable such as code hosts, CI systems and alerting tools.
We may disclose information to comply with legal obligations, to respond to lawful requests from public authorities or to protect our rights.
We require vendors to maintain appropriate security and to process data only on our instructions.
7. Third party services and links
The Services may link to or integrate with third party products and services.
Those services operate under their own privacy policies and practices.
We are not responsible for the privacy practices of third parties.
8. Data hosting and cross border transfers
CareSupport stores data with our cloud providers in regions where we operate. Data may be transferred across borders. When personal data is transferred we apply legal safeguards such as standard contractual clauses or other lawful mechanisms in accordance with applicable law.
9. Security
We maintain administrative, technical and physical measures to protect data, including encryption in transit and at rest, access controls, logging and monitoring.
While we take reasonable steps to protect data no system is completely secure.
You are responsible for protecting your account credentials and for notifying us if you suspect unauthorized access.
13. Account administrators and care circles
If your family or organization uses CareSupport, account administrators can manage users, billing and account data. Customers acting as data controllers may request a Data Processing Addendum (DPA) which documents roles, subprocessors, security measures and transfer mechanisms.
14. Communications and marketing
We send service messages such as account notifications and billing messages which cannot be opted out of.
For marketing messages we rely on consent where required and provide an unsubscribe option in each message.
15. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email to account holders or by a notice on the Services.
The date at the top shows when this policy was last updated.
17. Additional notes for template users
This Privacy Policy is a placeholder. It is not legal advice.
Consult a qualified attorney to tailor language for your jurisdiction, business model, and any regulated markets you serve.
Acknowledgement
By using CareSupport Services you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Legal
Privacy Policy
How we collect, use and protect information when you use CareSupport.
Welcome to CareSupport. This Privacy Policy explains how CareSupport collects, uses, shares and protects personal data when you use our websites, downloads, applications and related services, including trials and paid plans, which together we call the Services. By using the Services you accept the practices described in this policy.
1. Who we are and how to contact us
2. Information we collect
We collect information you give us directly and information that is automatically collected when you use the Services.
Information you provide:
Account and profile details such as name, email, company and billing information.
Content and data you upload to the Services including logs, configuration and project data.
Communications such as support requests, feedback and messages.
Information collected automatically:
Usage data including feature usage, API calls and pages visited.
Technical and device data such as IP address, user agent, operating system and crash reports.
Cookies and similar identifiers used for session management and analytics.
Payment information is processed by our third party payment processors. We do not store full payment card numbers on our systems.
Where we store transactional details we retain only what is needed for billing and fraud prevention.
3. How we use information
We use personal data to deliver and operate the Services, to manage accounts and billing, to provide support, to improve the Services and to communicate important messages.
Common uses include:
Delivering the Services and authenticating accounts.
Processing payments and preventing fraud.
Responding to support requests and customer inquiries.
Monitoring, diagnosing and improving performance and security.
Research and product development.
Sending service communications such as billing notices and security alerts.
We rely on appropriate legal bases for processing including performance of a contract, legitimate interests such as security and product improvement, consent where required and compliance with legal obligations.
4. Legal bases for processing (EEA and UK)
If you are in the European Economic Area or the United Kingdom our legal bases include performance of a contract with you, compliance with legal obligations, our legitimate interests balanced against your rights and consent when required.
5. Cookies and similar technologies
We use cookies, local storage and similar technologies to support essential site functionality, session management, preferences and analytics.
You can manage cookie preferences through your browser or the site cookie control if provided.
Third party analytics vendors may use cookies to collect usage information as described in their own documentation.
6. Sharing and disclosure of data
We share information with service providers who host infrastructure, process payments, deliver email, run analytics and provide support.
We share data with third party integrations you enable such as code hosts, CI systems and alerting tools.
We may disclose information to comply with legal obligations, to respond to lawful requests from public authorities or to protect our rights.
We require vendors to maintain appropriate security and to process data only on our instructions.
7. Third party services and links
The Services may link to or integrate with third party products and services.
Those services operate under their own privacy policies and practices.
We are not responsible for the privacy practices of third parties.
8. Data hosting and cross border transfers
CareSupport stores data with our cloud providers in regions where we operate. Data may be transferred across borders. When personal data is transferred we apply legal safeguards such as standard contractual clauses or other lawful mechanisms in accordance with applicable law.
9. Security
We maintain administrative, technical and physical measures to protect data, including encryption in transit and at rest, access controls, logging and monitoring.
While we take reasonable steps to protect data no system is completely secure.
You are responsible for protecting your account credentials and for notifying us if you suspect unauthorized access.
13. Account administrators and care circles
If your family or organization uses CareSupport, account administrators can manage users, billing and account data. Customers acting as data controllers may request a Data Processing Addendum (DPA) which documents roles, subprocessors, security measures and transfer mechanisms.
14. Communications and marketing
We send service messages such as account notifications and billing messages which cannot be opted out of.
For marketing messages we rely on consent where required and provide an unsubscribe option in each message.
15. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email to account holders or by a notice on the Services.
The date at the top shows when this policy was last updated.
17. Additional notes for template users
This Privacy Policy is a placeholder. It is not legal advice.
Consult a qualified attorney to tailor language for your jurisdiction, business model, and any regulated markets you serve.
Acknowledgement
By using CareSupport Services you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Legal
Privacy Policy
How we collect, use and protect information when you use CareSupport.
Welcome to CareSupport. This Privacy Policy explains how CareSupport collects, uses, shares and protects personal data when you use our websites, downloads, applications and related services, including trials and paid plans, which together we call the Services. By using the Services you accept the practices described in this policy.
1. Who we are and how to contact us
2. Information we collect
We collect information you give us directly and information that is automatically collected when you use the Services.
Information you provide:
Account and profile details such as name, email, company and billing information.
Content and data you upload to the Services including logs, configuration and project data.
Communications such as support requests, feedback and messages.
Information collected automatically:
Usage data including feature usage, API calls and pages visited.
Technical and device data such as IP address, user agent, operating system and crash reports.
Cookies and similar identifiers used for session management and analytics.
Payment information is processed by our third party payment processors. We do not store full payment card numbers on our systems.
Where we store transactional details we retain only what is needed for billing and fraud prevention.
3. How we use information
We use personal data to deliver and operate the Services, to manage accounts and billing, to provide support, to improve the Services and to communicate important messages.
Common uses include:
Delivering the Services and authenticating accounts.
Processing payments and preventing fraud.
Responding to support requests and customer inquiries.
Monitoring, diagnosing and improving performance and security.
Research and product development.
Sending service communications such as billing notices and security alerts.
We rely on appropriate legal bases for processing including performance of a contract, legitimate interests such as security and product improvement, consent where required and compliance with legal obligations.
4. Legal bases for processing (EEA and UK)
If you are in the European Economic Area or the United Kingdom our legal bases include performance of a contract with you, compliance with legal obligations, our legitimate interests balanced against your rights and consent when required.
5. Cookies and similar technologies
We use cookies, local storage and similar technologies to support essential site functionality, session management, preferences and analytics.
You can manage cookie preferences through your browser or the site cookie control if provided.
Third party analytics vendors may use cookies to collect usage information as described in their own documentation.
6. Sharing and disclosure of data
We share information with service providers who host infrastructure, process payments, deliver email, run analytics and provide support.
We share data with third party integrations you enable such as code hosts, CI systems and alerting tools.
We may disclose information to comply with legal obligations, to respond to lawful requests from public authorities or to protect our rights.
We require vendors to maintain appropriate security and to process data only on our instructions.
7. Third party services and links
The Services may link to or integrate with third party products and services.
Those services operate under their own privacy policies and practices.
We are not responsible for the privacy practices of third parties.
8. Data hosting and cross border transfers
CareSupport stores data with our cloud providers in regions where we operate. Data may be transferred across borders. When personal data is transferred we apply legal safeguards such as standard contractual clauses or other lawful mechanisms in accordance with applicable law.
9. Security
We maintain administrative, technical and physical measures to protect data, including encryption in transit and at rest, access controls, logging and monitoring.
While we take reasonable steps to protect data no system is completely secure.
You are responsible for protecting your account credentials and for notifying us if you suspect unauthorized access.
13. Account administrators and care circles
If your family or organization uses CareSupport, account administrators can manage users, billing and account data. Customers acting as data controllers may request a Data Processing Addendum (DPA) which documents roles, subprocessors, security measures and transfer mechanisms.
14. Communications and marketing
We send service messages such as account notifications and billing messages which cannot be opted out of.
For marketing messages we rely on consent where required and provide an unsubscribe option in each message.
15. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email to account holders or by a notice on the Services.
The date at the top shows when this policy was last updated.
17. Additional notes for template users
This Privacy Policy is a placeholder. It is not legal advice.
Consult a qualified attorney to tailor language for your jurisdiction, business model, and any regulated markets you serve.
Acknowledgement
By using CareSupport Services you acknowledge that you have read and understood this Privacy Policy and agree to its terms.